Revolut has been hit by an outage which it says is impacting “a number of providers”, as hundreds of consumers report issues.
Customers of the British financial institution have flagged being unable to make some funds or entry funds through its app on Tuesday morning.
Platform outage monitor Downdetector had seen greater than 1,500 consumer stories of points with Revolut providers shortly after 08:00 BST.
“We’re presently experiencing a service disruption affecting a number of providers,” a Revolut spokesperson instructed the BBC – including “we are able to affirm that every one our prospects’ cash and information are secure.”
“We have been working to repair the problem because it was recognized this morning and apologise to anybody affected and for any inconvenience prompted,” they added.
A web page on the corporate’s web site confirmed a spread of providers have been “partially unavailable” – together with card funds, transfers, ATM withdrawals and its buyer assist providers to be having points.
On social media, plenty of customers have criticised the corporate over the outage – saying it left them unable to entry funds, make funds or contact buyer assist.
Revolut is one in every of a handful of so-called “neobanks” that sprung as much as rival conventional banks with a digital-first strategy to monetary providers.
In accordance with its web site, the financial institution has greater than 80 million prospects worldwide.
The corporate has not clarified whether or not the problems it was experiencing on Tuesday have been affecting customers globally.
Revolut additionally declined to say what was the reason for its service points.
However different standard providers, together with Lloyds Financial institution and Financial institution of Scotland – each owned by Lloyds Banking Group – have been additionally reportedly experiencing some issues on Tuesday.
A Lloyds spokesperson instructed the BBC its app was functioning usually, however stated “we perceive some are having points with sure on-line providers this morning”.
“We’re conscious of comparable points affecting different organisations and are monitoring the scenario intently,” they added.
Some have linked the problems seemingly affecting a number of websites within the UK to an incident reported by Google Cloud on Tuesday, external.
In accordance with a Google Cloud service well being dashboard, it has been experiencing “elevated errors and intermittent community failures” at throughout a few of its providers at its UK cloud facility, europe-west2.
