BBC Information, Sydney
ReutersQantas is contacting prospects after a cyber assault focused their third-party customer support platform.
On 30 June, the Australian airline detected “uncommon exercise” on a platform utilized by its contact centre to retailer the information of six million individuals, together with names, electronic mail addresses, cellphone numbers, beginning dates and frequent flyer numbers.
Upon detection of the breach, Qantas took “rapid steps and contained the system”, in accordance with a press release.
The corporate remains to be investigating the complete extent of the breach, however says it’s anticipating the proportion of information stolen to be “vital”.
It has assured the general public that passport particulars, bank card particulars and private monetary info weren’t held within the breached system, and no frequent flyer accounts, passwords or PIN numbers have been compromised.
Qantas has notified the Australian Federal Police of the breach, in addition to the Australian Cyber Safety Centre and the Workplace of the Australian Info Commissioner.
“We sincerely apologise to our prospects and we recognise the uncertainty this can trigger,” stated Qantas Group CEO Vanessa Hudson.
She requested prospects to name the devoted help line if that they had considerations, and confirmed that there could be no influence to Qantas’ operations or the security of the airline.
The assault comes simply days after the FBI issued an alert on X warning that the airline sector was a goal of cyber legal group Scattered Spider.
US-based Hawaiian Airways and Canada’s WestJet have each been impacted by related cyber assaults previously two weeks.
BBC revealed that the group has additionally been the key focus of an investigation into the wave of cyber attacks on UK retailers, together with M&S.
The Qantas breach is the most recent in a string of Australian knowledge breaches this yr, with AustralianSuper and 9 Media struggling vital leaks previously few months.
In March 2025, the Workplace of the Australian Info Commissioner (OAIC) launched statistics revealing that 2024 was the worst yr for knowledge breaches in Australia since data started in 2018.
“The tendencies we’re observing counsel the specter of knowledge breaches, particularly by way of the efforts of malicious actors, is unlikely to decrease,” stated Australian Privateness Commissioner Carly Type in a press release from the OAIC.
Ms Type urged companies and authorities businesses to step up safety measures and knowledge safety, and highlighted that each the non-public and public sectors are weak to cyber assaults.
