Marks and Spencer (M&S) says it has been coping with a “cyber incident” affecting a few of its companies over the previous couple of days.
The UK retailer mentioned its Click on and Gather service has been impacted by technical points together with its skill to gather contactless funds – with many shoppers taking to social media to complain about delays.
M&S chief government Stuart Machin apologised to prospects in a be aware on Tuesday.
He mentioned the corporate had been pressured to make momentary, small adjustments to retailer operations “to guard you and our enterprise”.
“There isn’t any want so that you can take any motion right now and if the scenario adjustments, we are going to let ,” he mentioned.
The discover mentioned the agency was working to resolve some “restricted” delays to Click on and Gather orders.
It comes after some buyers complained over the weekend concerning the points – which additionally embody being unable to make use of present playing cards or vouchers in shops.
One individual known as the problems a “complete failure for patrons” in a post on X.
“A easy message out to prospects to avoid wasting a journey would have labored a deal with,” they mentioned.
And one other mentioned they had been unable to pay for clothes using a gift card whereas procuring at a M&S retailer in Liverpool.
