Poland’s client watchdog, the Workplace of Competitors and Shopper Safety (UOKiK), has accused Netflix of elevating subscription charges with out securing specific person consent, the regulator stated on Monday (Aug 25).
UOKiK stated that in August 2024, Netflix had unilaterally elevated some month-to-month charges by as much as 7 zlotys (US$1.92) with out acquiring energetic approval from subscribers.
Underneath Polish client safety legislation, corporations can’t unilaterally alter important contract phrases, comparable to pricing, with out securing specific approval from subscribers.
“Consolation and clear communication with customers are essential for us, and appearing in accordance with all relevant legal guidelines is our prime precedence,” Netflix’s press workplace stated.
“We’ll work intently with UOKiK to make clear this matter, guaranteeing probably the most beneficial answer for Netflix viewers in Poland,” it added.
The watchdog stated Netflix’s follow allegedly relied on a scarcity of subscriber response to sign they agreed with increased costs.
UOKiK argued that merely notifying prospects and urgent forward doesn’t meet authorized necessities for legitimate contract adjustments. The watchdog is elevating expenses in opposition to the group, it stated in an announcement, indicating the beginning of an administrative continuing.
“The worth of the service, like all provision, shouldn’t be modified unilaterally, with out the specific and knowledgeable consent of the person,” UOKiK President Tomasz Chrostny stated within the assertion.
If the allegations are confirmed, Netflix might face a wonderful of as much as 10 per cent of its turnover for every illegal clause, and could also be required to reimburse prospects for unjustly charged charges.
UOKiK stated it had intervened in an analogous case earlier this yr, prompting Amazon to amend its phrases for Amazon Prime and Amazon Prime Video
